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Our Guarantee

Welcome to Pacific Wave Peptides, where your journey through peptide research is supported by a foundation of trust and quality. As you prepare to embark on your research endeavors with us, understanding our terms and conditions ensures a smooth partnership.

A Commitment Carved in Quality

Our dedication to advancing scientific discovery is encapsulated in our 60-day money-back guarantee. Each product, designed with precision for research, reflects our commitment to quality and your satisfaction.

Your Confidence, Our Priority

We immensely value the trust you place in our products and team. If you find any aspect of our offerings less than satisfactory, we are here to address your concerns. Ensuring a seamless process for returns and refunds is part of our commitment to your research success.

Streamlined Returns Process

To initiate a return, please contact us for pre-authorization and an Authorization for Product Return (APR) number. Keep in mind, returns can be processed only with an APR number.

Once we receive your return, we will expedite your refund to the original payment method, typically within 2-3 business days. Please note, customers are responsible for covering the cost of return shipping.

A Quick Reminder on Intended Use

Our peptides are exclusively intended for laboratory research purposes and are not suitable for human or animal consumption. Any communication suggesting such use will not be addressed and will invalidate our satisfaction guarantee.

Eligibility for Refunds

  • Products in their original, unopened, and unused condition are eligible for a refund.
  • Up to two opened items per order, including individual vials, are eligible for a refund within 60 days from their delivery date, as verified by our tracking system. Requests beyond this timeframe are considered on a case-by-case basis.

We are dedicated to supporting your research with high-quality peptides and matching service. Should you have any questions or require assistance, please don’t hesitate to contact us at [email protected] or through our contact page.

At Pacific Wave Peptides, pursuing research excellence is our ultimate goal.

Before making any purchases, researchers must agree to the terms and conditions set forth by Pacific Wave Peptides and our website.

Shipping Days:

Mon - Fri / Except Holidays

Phone: +1 (888) 853-8531

Email: Submit Ticket

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