Shipping Policy

Order Processing

• Orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email.
• You will receive another notification when your order has shipped.

Estimated delivery times:

• Priority Shipping: 3-5 business days
• Please note that delivery times may vary due to unforeseen circumstances such as weather or carrier delays. We understand how frustrating shipping delays can be and want to reassure you that our team fulfills every order quickly and accurately.
  
  Once a package leaves our facility, it is in the hands of the U.S. Postal Service. While delivery typically takes up to five business days, we have seen delays stretch longer for a few reasons. Some delays happen within USPS when packages are placed in the wrong bin, misrouted, or accidentally processed as regular mail instead of Priority or First-Class. These situations are beyond our control. However, we stay involved and work closely with our postal representative to help track and resolve issues when they arise.

  
  We have also seen delays caused by customer address errors. Missing apartment numbers, incorrect street names, or incomplete addresses can cause packages to be returned or significantly delayed.

  Please double-check your shipping address carefully before completing your order. Making sure your information is complete and correct helps your order reach you as quickly and safely as possible.

  Our staff works tirelessly to support you and communicates with USPS every step of the way. Your trust means everything to us, and we are always here to help.

Order Tracking

• Once your order has shipped, you will receive a tracking number via email to monitor your package’s progress.

Damaged or Lost Shipments

• If your order arrives damaged or is lost during transit, please reach out immediately on our contact us page with your order number and any relevant details. We will work with the carrier to resolve the issue promptly.

Returns Policy

Eligibility for Returns

• Products must be unopened, unused, and in their original packaging to be eligible for a return.
• Returns must be initiated within 30 days of the delivery date.

Non-Returnable Items

• Due to the nature of our products, we cannot accept returns on opened or used items unless they are defective or damaged upon arrival.

Return Process

• To initiate a return, please reach our customer service team on our contact us page with your order number and reason for the return.
• Once your return is approved, we will provide you with instructions on how to send your item(s) back to us.
• Customers are responsible for the cost of return shipping unless the return is due to a defect or error on our part.

Refunds

• Refunds will be issued to the original payment method within 5-7 business days after we receive and inspect the returned item(s).
• Shipping fees are non-refundable.

Exchanges

• If you wish to exchange an item, please contact us to discuss the available options.
• Exchanges are subject to product availability.