Shipping Policy

Order Processing

• Orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email.
• You will receive another notification when your order has shipped.

Shipping Rates and Delivery Times

Shipping rates are calculated at checkout based on your location and the selected shipping method.

Estimated delivery times:

• Priority Shipping: 3-5 business days
• Please note that delivery times may vary due to unforeseen circumstances such as weather or carrier delays.

Order Tracking

Once your order has shipped, you will receive a tracking number via email to monitor your package’s progress.

Damaged or Lost Shipments

If your order arrives damaged or is lost during transit, please contact us immediately on our contact us form page with your order number and any relevant details. We will work with the carrier to resolve the issue promptly.

Returns Policy

Eligibility for Returns

• Products must be unopened, unused, and in their original packaging to be eligible for a return.
• Returns must be initiated within 30 days of the delivery date.

Non-Returnable Items

Due to the nature of our products, we cannot accept returns on opened or used items unless they are defective or damaged upon arrival.

Return Process

• To initiate a return, please contact our customer service team on our contact us form page with your order number and reason for the return.
• Once your return is approved, we will provide you with instructions on how to send your item(s) back to us.
• Customers are responsible for the cost of return shipping unless the return is due to a defect or error on our part.

Refunds

• Refunds will be issued to the original payment method within 5-7 business days after we receive and inspect the returned item(s).
• Shipping fees are non-refundable.

Exchanges

• If you wish to exchange an item, please contact us to discuss the available options.
• Exchanges are subject to product availability.